FAQ

Our full return policy is outlined in the document provided at checkout (see attached). We keep returns simple and stress‑free. If you have any concerns about your purchase, reach out and we’ll guide you through the process.

We ship across Canada, and all orders leave our workshop within 1–3 business days. Every guitar is inspected, setup, and packed securely before it ships.All guitars are double‑boxed for extra safety, and tracking information is provided as soon as your order is on the way.

Highly unlikely. Every guitar is professionally packed, double‑boxed, and fully protected before shipping. We’ve shipped guitars across Canada for years with an excellent track record. If anything ever arrives damaged, we take care of it right away.

We don’t operate a traditional retail storefront, but local pickup is available in the Montreal area. This allows you to save on shipping and receive your guitar directly from our workshop.

Yes — buying a guitar online is absolutely safe when you choose a trusted seller like West Island Guitars. Online shopping gives you access to a wider selection, better pricing, customer reviews, and video demos that help you make an informed choice. Most players actually prefer the convenience of researching and ordering from home.

The key is buying from a reputable shop that properly inspects, sets up, and packages every instrument. At West Island Guitars, every guitar is professionally set up, fully tested, and double‑boxed before shipping, which greatly reduces the risk of damage. We also offer a clear return policy, so you’re protected if something isn’t right.

To shop safely online, look for:

• A trusted retailer with real reviews
• Clear return and warranty policies
• Secure payment options
• Proper packaging and shipping practices

When these boxes are checked, buying a guitar online is not only safe — it’s one of the easiest and most reliable ways to get the right instrument.

We created a beginner‑friendly video that walks you through everything you need to know.

Watch here:  https://youtu.be/yvIdBBcSrnU?si=FrJV-xZU8_g64hx3

• A 3/4‑size guitar is smaller, lighter, and easier for kids or players with shorter arms to hold comfortably.
• A full‑size guitar offers a standard scale length, fuller tone, and is ideal for teens and adults.
• If a guitar feels too big, it becomes harder to learn — choosing the right size makes a huge difference.

• Nylon strings are softer, easier on the fingers, and commonly used on classical guitars.
• Steel strings are brighter, louder, and used on most acoustic and electric guitars.
• Your choice depends on the style of music you want to play and the feel you prefer.